Terms & Condition

• Booking & Contract

  • Booking Confirmation: A booking is confirmed when we receive the required advance payment and you receive written confirmation (email or WhatsApp) from Seven Wonder Tours.
  • All correspondence related to bookings and travel services should be addressed directly to Seven Wonder Tours.

• Payments

  • Advance Payment: A 20% advance payment is required to confirm most bookings.
  • Balance Payment: The remaining 80% balance is payable on arrival in India.
  • For select services such as special trains, luxury hotels, or peak-season bookings, partial or full payment may be required in advance. This will be clearly communicated before confirmation.
  • Accepted Payment Methods: We accept secure online payments through trusted gateways, including major credit and debit cards (Visa, MasterCard, American Express) and secure international online transactions.
  • Payment Security: All payments are processed using SSL-encrypted and highly secure systems.

• Cancellation Policy

  • Day Tours & Sightseeing Tours: Free cancellation up to 24 hours before departure with a full refund.
  • Multi-Day Tour Packages: Free cancellation up to 3 days before tour start date.
  • Customized & Tailor-Made Tours: Free cancellation up to 5 days before tour start date.
  • If a specific tour page displays a different cancellation policy, that policy will apply.

• Refund Policy

  • Approved refunds are issued to the original payment method.
  • Refund processing typically takes 7–21 working days, depending on banks and payment providers.
  • Any applicable bank or payment gateway charges may be deducted if charged by the provider.

• Identification Requirements

  • Valid photo identification is mandatory for all travelers:
  • Foreign nationals: Passport + valid visa
  • NRI / OCI / PIO holders: Passport + OCI/PIO card
  • Indian nationals: Passport / Driving License / Voter ID

• Arrival & Departure Guidelines

  • Check-in and check-out times are governed by individual hotel policies.
  • Early check-in or late check-out is subject to availability.
  • Guaranteed early check-in requires booking the previous night.

• Vehicle Usage Policy

  • Vehicle usage is limited to the confirmed itinerary.
  • Extra vehicle usage beyond agreed sightseeing or transfers is not included unless requested and approved in advance.

• Pricing & Itinerary Adjustments

  • Price Changes: Tour prices are based on prevailing costs. Any mandatory increase in government taxes, monument entrance fees, fuel, or transport surcharges will be communicated transparently if applicable.
  • Itinerary Changes: Itineraries may be adjusted due to weather conditions, road conditions, local regulations, or traveler comfort and safety. Such changes are made in the traveler's best interest.

• Responsibility & Liability

  • Seven Wonder Tours operates as a tour organizer using trusted hotels, transport providers, and licensed guides.
  • We are not responsible for delays or disruptions caused by weather, natural events, transport delays/breakdowns, government actions/regulations, health emergencies, or events beyond our reasonable control.

• Travel Insurance

  • Travelers are strongly advised to carry comprehensive travel insurance.

• Safety & Fraud Awareness

  • Seven Wonder Tours or its representatives will NEVER:
    • Ask for credit/debit card numbers, CVV, OTP, or banking passwords
    • Request money transfers to personal accounts
    • Ask you to install remote access applications
  • Report any suspicious activity immediately at: info@sevenwondertours.com

• Force Majeure

  • Seven Wonder Tours shall not be liable for failure or delay in services due to events beyond reasonable control, including natural disasters, pandemics or epidemics, political disturbances, government restrictions, or transport shutdowns.

• Jurisdiction

  • All disputes arising from bookings or services shall be subject to the jurisdiction of Delhi courts, India.

• Payment Summary

  • 20% advance to confirm booking
  • 80% payable on arrival in India
  • Secure online payment accepted

• Cancellation Summary

  • Day tours: Free up to 24 hours
  • Multi-day tours: Free up to 3 days
  • Customized tours: Free up to 5 days

• Why Book With Pioneer Holidays

  • SSL-secured payments
  • Trusted since 1990
  • No hidden charges
  • Verified reviews
  • Local support across India

Questions about our terms? Contact us at info@sevenwondertours.com